Services

Service Model for LTC Providers
At PentaStar Collaborative, we take an operational approach to help you get bottom-line results – in three comprehensive phases. And every step of the way, we’ll chart progress at key milestones, measure ROI and track Five-Star progression.

Phase One: We’ll conduct an onsite assessment in five core areas of operation that impact Five-Star data:

• Resident Flow & Quality Measures
• ADLs and Point-of-Care Documentation
• Data Management & CMS Reporting
• Chart Abstraction/Migration (paper to paperless via EHR)
• Internal and External Communications

Phase Two: We’ll present our key findings and recommendations:

• We’ll show where you stand today
• We’ll provide a roadmap as to where you need to go to achieve a higher ranking

Phase Three: Depending on the gaps discovered, we’ll provide services in the following areas of technology and communication:

• Technology-Related:
  • Discovery-180 is a fact-based, systematic selection and decision-making process that requires vendors to show how they’ll meet your specifications.
  • Deployment-270 delivers the resources to ensure your deployment avoids the costly delays and disruptions that are so often part of rolling out new systems.
  • Innovation-360 complements our Discovery-180 and Deployment-270 solutions with a wide range of technology and professional services:
    • Technology due-diligence – If your facility needs a thorough review of the tools and infrastructure that are already in place, we have a proven analytical methodology to accomplish this.
    • Workflow and process improvements – We’ll leverage our Discovery-180 tools and methodology to ensure your processes and workflows are as efficient and productive as possible.
    • Systems interfacing and integration – Our experience helps our clients make seamless communication and data exchanges between disparate applications – to ensure synchronization from start to finish.
• Communication/Marketing-Related:
  PentaStar Collaborative understands how to initiate a strategic marketing program – with care, creativity and consistency. We’ll distill your business objectives into a solid integrated marketing approach and prepare clear, measurable strategies and tactics to achieve your objectives.
  • Strategic Services:
    • Brand identity strategy and development
    • Marketing audits
    • Marketing plans (6- or 12-months)
    • Marketing and PR training programs
  • Census-Building Services:
    • Advertising design and placement
    • Case study program development
    • Copywriting services
    • Direct marketing
    • Newsletters (internal and external)
    • Sales and product literature development
  • Public Relations Services:
    • Crisis communications plans
    • Events management and promotion
    • News release development and implementation
    • Press conferences
    • Media tours
  • Electronic/Interactive Services:
    • e-Marketing services and results tracking
    • Interactive presentations
    • Website development (end-to-end services)